FAQ's

Have a question? We've got answers! 
Check here before calling or emailing. 

 

1. How do I place an order? (You'd think this was a given right? You'd be surprised how many people ask this question.)

  • Simply add all of your selected items to your cart and click "Checkout" to proceed to checkout. 

2. Do I have to have a PayPal account to shop with Royal Rags? 

  • No, you do not need to have an account with PayPal to shop with us. Simply choose the "Use your debit or credit card" option. 

2. What payment methods do you accept? 

  • Royal Rags accepts Visa, Mastercard, AMEX, Discover and PayPal. 

3. I live locally, am I able to pick up my order?

  • Yes, we do allow pick-ups for local clients however, order must still be placed online. Select the 'Pick Up' option at checkout and pay prior to pickup. 

4. When will my order ship?

  • Currently, all orders ship next day Monday through Friday. Orders placed on Saturdays are shipped same day. 

5. How long does shipping take? 

  • Standard shipping takes 2-3 business days. Overnight delivery is also available at checkout. (Shipping timeframes apply to IN STOCK items only. Not applicable to pre-orders)

6.  My items do not fit, may I return/exchange? 

  • We accept exchanges only for sizing issues and the customer must pay for the cost of return. We encourage all ladies to PLEASE read the item description in full and also reference our sizing chart prior to placing order. 

7. Am I required to create an account to checkout? 

  • No, you are NOT required to register to make a purchase. You may simply checkout as a guest however, registering comes with benefits. * Place an order in just a few clicks, without having to re-enter your shipping information and other details each time you shop. 
    Easily track your order status and history. 
    We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items in your shopping cart for purchase at a later time does not guarantee item availability. 
    Registration is completely free!

8. How can I check the status of my order?

  • An email containing your tracking number and shipment confirmation is sent to each customer once their order has shipped. Use that tracking number to monitor your shipments movements.

9. I need my order tomorrow! What do I do?

  • Royal Rags does offer overnight shipping for an additional cost. As you go through checkout, rather than selecting the "Standard Shipping" option, select expedited. There is an additional charge.

10. How do I know what promotions are currently running?

  • We're glad you asked. Subscribe to the Royal Rags newsletter to receive email updates that are loaded with style tips, behind-the-scenes moments, trend alerts, and (of course) exclusive promotion codes.

Click the link to submit your email address to start receiving Royal Rags newsletters. http://www.shoproyalrags.com/vip-sign-up/

 11. Will I need to be home when my package is delivered?

  • All packages do require signature from someone at the residence. If you cannot be there to sign for your package, please ensure someone of a responsible age is able to sign for your package. 

 If you have more questions, please click here to contact us. 

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